Season Ticket Holder F.A.Q.
SEASON TICKET HOLDERS | |
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Season Ticket Holder HomeMany of our fans ask similar questions or have the same concerns about ticketing, parking, seating and accessibility. We've tried to address many of the frequently asked questions in this section of the guide. If you have additional questions or concerns, please feel free to call our Storm Experience Team at 206-217-WNBA (9622).
Q: Who owns the Seattle Storm?
A: Force 10 Hoops L.L.C. purchased the Women's Basketball Club of Seattle, owner of the Seattle Storm, on February 28, 2008. Force 10 Hoops is owned by Anne Levinson, Ginny Gilder, Lisa Brummel and Dawn Trudeau, four women from the Seattle region with long records of civic and business involvement.
Q: Who owns KeyArena, and how was it financed?
A: KeyArena is a sports and entertainment facility owned and operated by the city of Seattle. The building was financed by bonds, which are to be repaid by the revenue generated through funds from premium seating, concessions and sale of the title sponsorship purchased by KeyCorp. No tax dollars were used to build KeyArena. The Sonics and Storm are the primary tenants of KeyArena. The Sonics and Storm do not have an ownership stake in KeyArena.
Q: What is the relationship between the Storm and Ticketmaster?
A: Ticketmaster is an independent ticketing agent that sells single game tickets on behalf of the Storm at several retail outlets, by phone and online. The Storm receive no benefits from ticket surcharges assessed on tickets purchased through Ticketmaster outlets or by phone. Individual game tickets are available without a surcharge at the Ticketmaster Box Office at KeyArena on the West side of the building. The Storm office does not sell individual game tickets other than to our Full Season Ticket Holders.
Q: What can I do if my tickets are lost or stolen?
A: Due to bar coding technology on tickets, we are able to provide a replacement ticket to the Season Ticket Holder of Record, or to an account share partner who has been designated to receive that benefit by the Season Ticket Holder. Please call your Storm Account Executive for assistance or go online to My Storm Account to forward or re-print your tickets. In the case of stolen tickets, it is highly recommended that you file a police report with the police agency where your tickets were stolen.
Q: How can I purchase additional season tickets?
A: You may purchase additional season tickets under your current priority number, subject to the terms listed under the Full Season Ticket Benefits section of this guide. Additional seat locations will be established during the renewal and seat movement process for current Season Ticket Holders, prior to seating of first-year Season Ticket Holders.
Q: How can I change the name on my season ticket account?
A: Season ticket rights and ownership are non-transferable. This is to protect the integrity of the priority number system. There are rare exceptions to this as described in the account ownership section of the Storm Code of Conduct.
Q: Why do I see different people in the seats next to me each game? I thought they were held by Season Ticket Holders.
A: The chances are the seats are held by Season Ticket Holders. Many season tickets are held by companies who use the tickets for employee recognition, client entertainment or other business purposes. Many individual Season Ticket Holders share their tickets with family, friends or co-workers. While you may see new faces sitting next to you, be assured the priority number system has not been circumvented.
Q: I was told my seats are in a media relocation area. What does that mean?
A: The WNBA requires each team to accommodate extra media personnel during the playoffs. Therefore, when the Storm play into the playoffs, it may be necessary to relocate ticket holders from their regular season seats in order to accommodate the extra media from around the world who cover the WNBA postseason. Displaced ticket holders are relocated to seats that are as comparable as we have, within their same price range, prior to the upgrade process. Because our seating is limited to seats other Season Ticket Holders choose not to renew for the playoffs, exactly equivalent seats are rarely available.
Q: Do the Storm provide parking for fans?
A: The Storm and Seattle Center have teamed up to let Season Ticket Holders pre-purchase parking for every regular home game. For just $110 for all 18 regular season games, Season Ticket Holders are guaranteed a spot in the First Avenue North Parking Garage. Click here to order your 2009 season long parking pass now. In addition, there are many other parking lots within easy walking distance of KeyArena.
Q: What is the Storm policy if I want to bring my child to a game?
A: If your child has not yet reached his or her second birthday, a specific ticket is not needed for him or her to access KeyArena. Your child can sit on your lap to watch the game, provided he or she does not interfere with other ticket holders' enjoyment of the game. If your child has reached his or her second birthday, you must buy your child a ticket to access KeyArena.
Q: How are contestants selected for on-court promotions?
A: Most contestants are selected by Storm staff from people on the concourses within the first 45-60 minutes after doors open. This is also true for "lucky seat" promotions, since we need to be sure someone is occupying the seat that is selected. Some are promotions by our sponsors through retail locations or radio stations.
Q: What if I have other questions?
A: Call your Storm Account Executive at 206-217-WNBA (9622) or stop by the Huddle, your new Storm Fan Headquarters, inside KeyArenas West Entrance during a game. We will try to answer any questions you may have.
Thank you for your support of the Storm!