Below are some answers to commonly asked questions regarding Sparks group outings. If you don't find the answer to your question or need more information, please call
877-44-SPARKS to speak with a
Sparks Account Executive.
Q: What are
the benefits of bringing a group to STAPLES Center?
A: No per ticket surcharge resulting in substantial savings. The ability to
utilize great group experiences during your outing. Group Leaders will receive
additional tickets FREE of charge to a future Sparks home game. Personalized
service from your own Account Executive. Complimentary Scoreboard Message
recognition for your group. Priority Group Renewal Status for the following
Sparks Season.
Q: What is the minimum number of tickets
required for a group purchase?
A: 15 tickets is the minimum number. There is no maximum number of tickets and
the more you order, the better the discount. All tickets and sections are
subject to availability.
Q: What time may I enter STAPLES
CENTER?
A: STAPLES Center parking lots open 3 hours prior to game time, and gates open
1 hour prior to tip-off.
Q: What am I allowed to bring into STAPLES
Center? A:
Unless otherwise specified by teams and/or event officials/management, STAPLES
Center welcomes guests bringing small signs, flags, banners, and posters inside
the building to show fan support during events.
Guests may not bring food and/or beverage items into the arena during events.
The only exception is unopened plastic water bottles. Guests must dispose of the
unauthorized items prior to entrance into the arena or return them to their
vehicle. Guest Link Service Centers will not check-in or store any food or
beverage items.
Guests may not bring audio or video recording devices into the arena. These
devices include, but are not limited to, video cameras/camcorders and audio
recording devices.
Q: What age do children require a ticket for
admission into Sparks
games.
A: Toddlers, 24 months or younger, do not need a ticket to enter STAPLES
Center. However, they must sit on the lap of an accompanying adult.
Q: When is my final payment due and when
will I receive my group tickets?
A: Final payment is due two weeks prior to your game date unless ordered and paid
for in full at time of original order. Once payment is received, group tickets
are mailed and should arrive within 5-10 business days. Once tickets are printed
and mailed, all sales are final. There are no refunds or returns.
Q: May I add tickets to my original group
order?
A: Yes, subject to availability. Sparks Ticketing Department will do our best
to place additional ticket orders with your original order but we cannot guarantee
seats within original order. It is a good idea to reserve more group seats
during your original purchase to ensure enough tickets in the same location.
However, if tickets are still available, additions are a possibility. Contact
your Sales Executive or call 877-44-SPARKS during regular business hours to
purchase additional group tickets.
Q:
My tickets were lost or stolen. What can I do? A: The Sparks are able to reprint your
tickets, if the exact location of the lost or stolen ticket(s) is(are) known
and is requested by the Group Leader at least 4 hours prior to game time. Call
Ticket Operations Manager, Louis Galicia at (213) 929-1303 to report your
tickets lost or stolen. The Sparks will reprint the first five tickets at no
charge and $5 for every ticket thereafter. Please treat your group tickets like cash and keep them in a secure place until
the
game.
