Season Ticket Member FAQ





1. Why can only the Primary Account Holder pay on the account?

2. What should I do if my tickets are lost or stolen?

3. How can I change the address on my account?

4. Can I transfer my account to someone else?

5. What is the new policy regarding accessible seating?

6. Will I be given a refund or exchange for my tickets?

7. Why did we receive all of the possible tickets for the Playoffs?

8. What are the hours of the Box Office and Front Lobby?

9. How does the upgrade process work?

10. How can I contact the Fan Relations Department?

11. What is the Vacation Exchange Policy?



1. Why can only the Primary Account Holder pay on the account?
The main reason that only the primary account holder can pay is for your own privacy and security. We do not want multiple people using your own personal account to make payments. We treat your account as if it were a bank account, where only the account holder can make transactions. We also request that all payments be made in writing, either by fax or by mail by the primary account holder.


2. What should I do if my tickets are lost or stolen?
Target Center has barcode scanners in place at the building entrances. This changes how we handle lost and stolen tickets. Instead of issuing Seat Authorization Passes for tickets, we now have the ability to reprint the ticket. By reprinting a bar-coded ticket, it will prevent the original ticket from going through the turnstiles, thus eliminating the problem of duplicate seats. It will make your experience much more worry-free should anything happen to your ticket. Please call Zach McGowan at 612.673.1675 or Tara Smith at 612.673.8404 for assistance.

A police report is also required to reprint entire season ticket packages that are stolen, and written documentation must be provided for season ticket packages deemed lost. Please treat your tickets like cash, and do not leave them unsecured in your office or home.


3. How can I change the address on my account?
To request a change, the season ticket holder of record must contact Zach McGowan at 612.673.1675 or McGowan@timberwolves.com or Tara Smith at 612.673.8404 or tarasmith@lynxbasketball.com.
This information may also be faxed to 612-673-8407. Please remember to include your account number!


4. Can I transfer my account to someone else?
The Minnesota Lynx do not allow season ticket transfers. If we transferred tickets or accounts, the upgrade process would be compromised. New season ticket holders are treated the same as people who want to take over accounts. All must have the same priority date when first becoming a season ticket holder.


5. What is the new policy regarding accessible seating?
People using wheelchairs plus one companion will be allowed to purchase our wheelchair accessible seats located in Row T in various sections in the lower level. To buy these seats as a season ticket, the person using the wheelchair must attend at least half the games in the season ticket package. If a wheelchair accessible location is needed for just a few games, we ask the person needing the tickets to call 612-673-8400 before the game to make arrangements. We can make special provisions for disabled season ticket holders who do not use a wheelchair.


6. Will I be given a refund or exchange for my tickets?
The Target Center and the Minnesota Lynx do not allow refunds or exchanges. However, a popular option for season ticket holders is to donate to our Tickets For Kids. If you have any questions, please call 612-673-8400 or e-mail tickets@lynxbasketball.com.


7. Why did we receive all of the possible tickets for the Playoffs?
With all of the changing dates and possible scenarios for playoff series, we send out all playoff tickets with specified game numbers and TBD dates/times. There would not be enough time to send out tickets quickly between series; therefore, we send them all at once in an efficient and cost effective manner.
  • Playoff tickets are only valid at Target Center.
  • Please note that any games not played will be refunded to the primary account holder.
  • In 2008, the Lynx started the Cheer Now, Pay Later policy for playoffs. Click Here for more information.


    8. What are the hours of the Box Office and Front Lobby?
    The Target Center box office is located in the main lobby on First Avenue North. Open Monday-Friday, 10 a.m.-6 p.m., and four hours prior to tip-off for weekend games. Will call is open 90 minutes prior to tip-off. A photo ID is needed in order to pick up tickets.


    9. How does the upgrade process work?
    The Minnesota Lynx use a Select-a-Seat process where season ticket holders enter the Target Center arena on a specific date and look at available seats. Here you can see differences in prices, views from seat locations and a chance to speak with a Lynx Fan Relations Executive about availability and pricing. Once you find a new location or choose to stay at your current location, we will immediately exchange your old seats for the new ones. Select-a-Seat has been very successful in the past because it allows the season ticket holder to use and see in-person the upgrade process.


    10. How can I contact the Fan Experience Department?
    Please contact your Fan Experience Specialist, Zach McGowan, at mcgowan@timberwolves.com or 612.673.1675 and Tara Smith, at tarasmith@lynxbasketball.com or 612.673.8404. We will try to return your call or e-mail within 24 hours.



    11. What is the Vacation Exchange Policy?
    Vacation Exchange is a full season ticket holder benefit that allows you to get the most out of your seats. In an effort to strengthen our Vacation Exchange program, we have changed the policies in which it can be used. If you know you cannot attend a game, contact Zach McGowan 612.673.1675 or Tara Smith 612.673.8404 at least 48 hours prior to the game. You can swap out your tickets for a future game, pending availability. Seat location cannot be guaranteed. There is a maximum of four exchanges per season and all exchanges must be complete through Erin Henning. This benefit is only available for full season ticket holders.


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