We want you to enjoy your visit to NBA.com, so we've provided answers to some of our service's Frequently Asked Questions.

The NBA and individual NBA member Team identifications used in or on this product are copyrighted designs and other forms of intellectual property of NBA Properties, Inc. and the respective member Teams, and may not be used without the prior written consent of NBA Properties, Inc. The NBA logo is a registered trademark of NBA Properties, Inc. (c)2005 NBA Properties, Inc. All rights reserved.

What browsers do you support?

NBA.com takes advantage of the latest in browser technology, so for the best experience, we recommend upgrading your browser as new versions of your browser become available. NBA.com uses tables, frames, animated GIFs, Java, and many HTML 3.0 extensions, as well as HTML forms for things like contests, polls, and surveys. We use both GIF files and JPEGs for in-line images. We also use audio and video clips extensively. Thus, if your browser does not support aligned imbedded tables, forms, or external viewers, you will not be able to fully enjoy the features and design NBA.com has to offer. For best results, we recommend that you use a version 4.0 or higher browser such as Microsoft Internet Explorer or Netscape Navigator.

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How do I make NBA.com the default home page on my browser?

If your browser is Microsoft Internet Explorer 5+, go to the NBA.com home page and select "Tools" and "Internet Options" from the toolbar at the top of the screen. Click on the tab labeled "General" and go to the "Home Page" section. You can either enter the NBA.com URL (http://www.nba.com/) in the dialog box, or select the "Use Current" button. Click "OK." The next time you start Internet Explorer or click the "Home" button on the toolbar, you'll go directly to NBA.com!

If your browser is Netscape Communicator 4.76+, go to http://www.nba.com/. While on this page, select "Edit" and "Preferences" from the toolbar at the top of the screen. In the "Navigator" section, type http://www.nba.com/ into the "Location" field, or select the "Use Current Page" button. The next time you start Netscape Communicator or click the "Home" button on the toolbar, you'll go directly to NBA.com!

If your browser is Netscape Navigator 4.76+, select "Options" and "General Preferences" from the toolbar at the top of the screen. Select the tab labeled "Appearance" and enter "http://www.nba.com/" in the "Start With:" dialog box. Make sure to select the "Home Page Location" radio button and click "OK." The next time you start Netscape or click the "Home" button on the toolbar, you'll go directly to NBA.com!

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What tools should I use to view NBA.com's audio, video and multimedia clips? (Visit our Video FAQ)

Operating System and Browser Requirements: The operating system you use determines which browser you need to view videos: If you use Windows 98, NT, 2000, XP, ME, use one of the following browsers:

* Internet Explorer 5.5 or 6.0
* Netscape 7.X
* Mozilla 1.X or Firefox 1.X

NOTE: This example is based on Real Player 10.
# Internet Explorer users need RealPlayer Basic 8 or higher.
# Netscape and Mozilla users need RealOne player or higher.

Other multimedia on NBA.com and NBA Team sites, may require other players. Download information for other multimedia players is listed below:

Apple offers the movie (.mov) viewer QuickTime which is needed to view movies in the .mov format. We recommend downloading this free from Apple:

Windows Media Player
The Windows Media Player allows you to play Windows Media, .avi video, and .wav sound files. The latest Windows Media Player can be downloaded free from Microsoft.com:

Flash is required for certain features on NBA.com like Photo Galleries and Slide Shows. We recommend downloading this free from MacroMedia:

You'll also need ShockWave to run certain features on NBA.com. We recommend downloading this free from MacroMedia:

You may also need Acrobat to download certain preformatted documents on NBA.com. You may download the Acrobat softward free from Adobe.

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When is registration required to play NBA.com multimedia?

Registration is required to play most video on NBA.com. Video designated with the icon requires a subscription to NBA Inside Ticket, NBA.com's full-featured broadband service. Other video without the Inside Ticket designation may be accessed by users who have obtained a Member Name through free registration in the NBA/WNBA Fan Center.

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I have the RealOne player but my video flashes quickly when it plays.

Follow these steps:
1. At the top of the RealOne player, select "Tools" -->"Preferences"
2. In the Preferences popup click on "Hardware" on the left
3. In the area that says "Video card compatability", uncheck the "Use Optimized Video Display" box.

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What do the link terms '56k' and '300k' stand for?

Most of NBA.com video is encoded in two different frame sizes. The video clips designated as '56k' is the small-framed version that is optimized for users with a 56k dial-up modem connection. Video designated as '300k' features a larger screen size and is optimized for users with a high-speed broadband connection such as DSL, Cable Modem or Corporate LAN.

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How do I cancel my subscription to an NBA.com e-mail newsletter or alert?

To unsubscribe from any e-mail newsletter or alert from NBA.com, just sign in to the NBA.com/FanCenter with your Member Name and Password to update your subscriptions, or click on the unsubscribe link in any NBA.com e-mail sent to you.

If you need more information about how to use your Fan Center registration, you can get more information in the Fan Center FAQ. We hope you enjoyed our service and will continue to check out NBA.com in the future.

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I signed up for free registration, but I can't remember my Member Name and/or password.

We can send your Member Name and the hint you specified for your password to your e-mail address. Simply go the Fan Center at NBA.com/FanCenter and click on the "Forgot your password" or "Forgot your Member Name" link.

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How do I contact the NBA or NBA.com?

If you would like to contact the NBA or NBA.com, just send us an e-mail.

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I am signed up for NBA Inside Ticket, but am having technical difficulties.

You can visit Inside Ticket support for Web-based customer service. .